Online Product Orders

Placing an order

Please fill the Online Order Form which is on our website. For clarifications and confirmations, we will contact you.

Sometimes due to several requests for the same item, it may not be available in stock. We will then keep in touch with you via email for further clarification. The pictures in the website are provided to help in choosing the product only. The colors of gem stones and the actual item may slightly differ.

Payment Options

Once we confirm the order, you can make the payment by“Western Union”. For local payments you can use either Western Union or Dialog eZCash.
 

Delivery

The delivery will be made between 2 to 3 working days from the time we receive the payment.

If the delivery is delayed by unforeseen circumstances, we will inform you.

Delivery Policy

Local Deliveries will be handled by Citypak.

International Deliveries will be handled by Fed-ex and DHL or the customer’s preference.

Our products are directly shipped from our showroom.
 

Shipping Charges

We do not keep a profit from shipping. We only charge what the shipping company charges.

We will e-mail you all details of the shipping and taxes.
 

Refund Policy 

In case you are not satisfied with the product, you have the option to return it within 7 days from the day you receive the parcel. 

The item must be unused and in the same condition in which you received it along with the original packaging and documents.

If it is custom made jewelry, we are unable to refund payments. We will also not be able to make refunds if our jewelry has been modified at the customer’s request.

The beautiful gray sheen of Silver along with its hypoallergenic property makes it one of the most popular metals used in jewelry. Silver tends to tarnish due to impurities in the air, oils, cosmetics and chemicals. Tarnishing of silver will not be considered for a refund. Please refer to our warranty.

For international returns, the customer will have to bear the shipping costs.

We will bear the costs for local returns.

Refund will be made in the same way that the payment was made
 

Warranty 

Our jewelry is made with sterling silver (92.5%), unless otherwise stated.

All jewelry is under warranty for 2 years except for Anklets and Chains which weigh less than 2 grams.

The beautiful gray sheen of silver is its global attraction. It is hypoallergenicand most people can wear it without any side effects.

Silver is prone to discoloring (tarnishing) due to impurities in the air, oils, cosmetics, sweat and chemicals (kindly refer to our website section on ‘Caring for Gems and Jewelry” ) Please note that discoloring of silver does not come under our warranty or refund policy.

However we have a repair section and will support you at a reasonable cost.